FAQ

About Us

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Frequently Asked Questions

I always thought Goodwill was a nonprofit organization that collected donations and operated stores. Is Goodwill Industries the same company?

I never knew Goodwill Industries was in the commercial cleaning and facilities management business. How long has Goodwill Industries been providing these services?

Does Goodwill Industries have a documented quality control program?

Green cleaning is important to me. Does Goodwill Industries have a green cleaning program?

What type of training does your staff receive?

Do your employees where uniforms?

Does Goodwill Industries conduct background checks on its staff?


I always thought Goodwill was a nonprofit organization that collected donations and operated stores. Is Goodwill Industries the same company?

Goodwill Industries of North Georgia is the sister organization to Goodwill of North Georgia. We operate a facilities management company and specialize in janitorial, grounds maintenance and operations and maintenance of mechanical systems.

Goodwill of North Georgia operates donation centers and stores across the region. The sale of these items help fund a variety of job training programs and placement services. If you want to learn more about stores, donation centers, or services and programs, please visit their website at www.goodwillng.org.


I never knew Goodwill Industries was in the commercial cleaning and facilities management business. How long has Goodwill Industries been providing these services?

Goodwill Industries of North Georgia has been in the commercial janitorial business for nearly three decades. We’ve grown from a small staff to a workforce of more than 230 employees. We are proud to have earned a number of contracts, many of which we have held for over 10 years.

About 10 years ago, we entered the facilities management business. We strive to be the best solution for our customers and therefore will develop a program based on our customers needs.


Does Goodwill Industries have a documented quality control program?

Absolutely. Quality is our priority.

We not only have a quality policy that drives our policies and procedures, but also we have a very detailed and structured quality program, which includes regular inspections and the use of high-tech software systems.

In fact, our business is one only a handful to earn an ISO 9001 registration. This designation is not only internationally recognized, but it also means our processes and procedures are regularly audited by a third party.


Green cleaning is important to me. Does Goodwill Industries have a green cleaning program?

Yes. Goodwill Industries practices green cleaning and uses environmentally friendly products and equipment. Additionally, because we are members of several industry-related organizations, we stay abreast of new developments in green cleaning. Click here to learn more about our janitorial services.


What type of training does your staff receive?

All of our staff undergoes extensive classroom and on-the-job training before they are put to work. We also require our full-time employees to attend more than 70 hours training every year.

We take training seriously and have staff who a dedicated to delivering training and testing employees on competency. Our management staff also takes additional training and many have earned their Housekeeping Management certification.


Do your employees where uniforms?

Yes. We know it is important for our customers to recognize the people entering their facilities. Having a uniformed staff allows them to easily recognized and ensures that our employees project a professional image.

In most cases, our employees also wear a facility-issued identification badge while on-the-job.


Does Goodwill Industries conduct background checks on its staff?

Yes. All Goodwill Industries of North Georgia employees must undergo a pre-employment national-wide background check and drug screening.