Quality is our top priority

Our Extensive Quality Management System


Quality Management System

Goodwill Industries of North Georgia’s Quality Management System (QMS) is ISO 9001 Certified. We have also earned ISSA Cleaning Industry Management System Certification (CIMS) and implement core CIMS principles into our QMS to ensure we continuously improve productivity, increase customer satisfaction, and enhance professionalism.

To ensure compliance and suitability we perform frequent internal audits and annual external audits of all of our processes and procedures. The QMS process ensures that customers’ expectations are met while continually striving to improve the their satisfaction with our services.

We require all managers to meet with their customers regularly to gather data for determining the customer satisfaction level. This is a value-added feature, which has proven to increase the customer’s satisfaction with our service. Additionally, we strive to incorporate the recommendations of our customers to ensure continuous improvement.


Our team has also earned credentials from several organizations that set the standard for leadership in our industry:

  • Building Owners and Managers Association International Facilities Management Administrator (BOMA FMA)
  • Building Service Contractors Association International (BSCAI)
  • Cleaning Industry Management Standards (CIMS)
  • CIMS ISSA Certification Expert (I.C.E.)
  • International Facility Management Association (IFMA)
  • International Executive Housekeepers Association (IEHA)